Help & support

Open My passes, tap your pass, and show the QR code to staff at the venue. They scan it and your offer is confirmed on the spot. The pass even works without internet.

Yes. Refunds follow the cancellation policy shown at checkout: full refund up to 48h before a booking (or within 14 days for open vouchers), 50% between 24 and 48h, and no refund under 24h. Open your pass and tap Cancel & refund.

A pass is your purchased offer as a QR voucher. It lives in the app under My passes, and it's what the venue scans when you visit.

Yes. Every offer is reserved for a date and a time when you buy it, so the venue knows you are coming. Your pass shows the slot you picked.

If you are running late, contact the venue as soon as you can. Whether they can still take you is their decision, and there is no guarantee. If you cannot make it at all, cancel at least 48h before your slot for a full refund, or up to 24h before for half. Once your time has passed, the booking can no longer be used or refunded. An open pass with no set time stays valid until its expiry date.

No. Once a pass is paid it is stored on your phone and the QR code works offline, which matters at beaches and on boats.